Privacy Policy
At 360 Community Support Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and manage your information in compliance with the Privacy Act 1988 (Cth) and other applicable laws.
Information We Collect
- Personal Information: This includes your name, contact details, NDIS plan details, and other relevant information required to provide our services.
- Non-Personal Information: This includes data such as browser type, IP address, and website usage statistics, collected to improve our website and services.
How We Collect Information
Information is collected when you:
- Contact us via our website, email, or phone.
- Register for our services.
- Interact with our website, including through cookies and analytics tools.
How We Use Your Information
We use your information to:
- Deliver and manage our services under the NDIS.
- Respond to inquiries and provide support.
- Comply with legal and regulatory obligations.
- Improve our website and service offerings.
Disclosure of Information
We may share your information with:
- Third-party providers involved in delivering our services (e.g., subcontractors).
- Regulatory bodies, including the NDIA, as required by law.
- Technology service providers managing our systems.
We will not sell or share your personal information for marketing purposes without your explicit consent.
Data Security
- We use industry-standard measures to protect your information from unauthorized access, disclosure, or misuse.
- However, no data transmission over the internet can be guaranteed as completely secure.
Cookies
- Our website uses cookies to enhance user experience and analyze website traffic.
- You can disable cookies through your browser settings, but this may affect website functionality.
Access and Correction
- You have the right to access and update your personal information held by us.
- To request access or correction, please contact us at support@360css.com.au.
Complaints
- If you believe your privacy has been breached, please contact us at support@360css.com.au.
- We will investigate your complaint and respond promptly.
Changes to Privacy Policy
- We may update this Privacy Policy from time to time.
- Updated versions will be posted on our website, and continued use of our services constitutes acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
360 Community Support Services
Email: support@360css.com.au
Phone: 03 7047 6767
